What Kind of Online Community Do You Have Behind Your Firewall?

As CIOs and Chief Knowledge Officers bring tools that have been used on the Internet – blogs, wikis, microblogs, profiles – behind the firewall, they tend to expect the same results. "We'll have our own Wikipedia!" Or Facebook…or Twitter – you name it. Unfortunately, as many have already discovered and many more will continue to […]

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If You Want a Culture of Collaboration, You Need to Accept the LOLCats Too

"Even with the sacred printing press, we got erotic novels 150 years before we got scientific journals." – Clay Shirky at TED Cannes in June 2010 This is one of my favorite quotes from one of my favorite people in the business, Clay Shirky. I particularly like it because it illustrates the period many organizations […]

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The Year in Social Media Strategery

As 2011 comes to a close, it's only natural (and for a blog, virtually mandatory) to reflect on the year that's passed. Since that first post more than three years ago until now, this blog has served as the foundation for everything I've done in creating and building the social media practice at Booz Allen. […]

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More Than Words: How to Really Redefine the Term “Public Relations”

There’s big news in the PR industry as the Public Relations Society of America (PRSA) recently announced that they are embarking on an international effort to modernize the definition of public relations. Chartered in 1947, PRSA is the world’s largest and foremost organization of public relations professionals and boasts a community of more than 21,000 […]

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