Social Media Strategery

There’s big news in the PR industry as the Public Relations Society of America (PRSA) recently announced that they are embarking on an international effort to modernize the definition of public relations. Chartered in 1947, PRSA is the world’s largest and foremost organization of public relations professionals and boasts a community of more than 21,000 members across the U.S. Their current definition of PR – “public relations helps an organization and its publics adapt mutually to each other” was last updated in 1982, before Twitter, before Facebook, hell, even before you had a computer at your desk. Technology has changed a lot over the last 30 years. So to have the ways in which organizations and their publics relate to one another. It’s definitely time for a change.

Adam Lavelle, a member of the board of the Word of Mouth Marketing Association and chief strategic officer at the iCrossing unit of Hearst, agrees. In the New York Times article linked above, he says:

“Before the rise of social media, public relations was about trying to manage the message an entity was sharing with its different audiences.” Now, P.R. has to be more about facilitating the ongoing conversation in an always-on world.”

Unfortunately,  ever since the days of Edward Bernays, PR has had its roots in “managing the message.” PR grew out of propaganda, spin, and manipulation – no wonder we’ve had an image problem for the last 100 years! Too many PR practitioners have become so focused on the message that they have totally forgotten the relations part of public relations. As The Cluetrain Manifesto taught us way back in 1999 (also before social media), “public relations does not relate to the public, companies are deeply afraid of their markets.” From press releases that sound like this and media pitches like this, PR practitioners have gotten lazy, hiding behind words and messages instead of building an actual relationships.

PRSA (disclaimer: I’ve been a member of PRSA or PRSSA since 2000) should take this same advice while redefining the definition of PR. The words might end up being totally accurate and insightful, but if PR practitioners don’t also change their actions, the perception of the industry will never change. I hope that all PRSA members would realize the perception of public relations is about more than words – it’s about actions. And with that, here are ten actions that I’d like to become part of the new definition of public relations:

1. Instead of spamming my email pitches to massive distribution lists, I will put in more than ten seconds of effort and personalize it to the reporter/blogger/writer/anchor/editor I’m contacting
2. I will stop being a yes-man for my clients and actually provide the expert communications counsel I’m (hopefully) being paid to provide
3. I will learn how to speak with an actual human voice instead of the voice of mission statements, brochures, and marketing pitches
4. I will not forget the relations in public relations and will try to develop real relationships with the members of the media I work with instead of treating them like pawns that can be manipulated
5. I will stop snowing my clients and inflating my value through the use of ambiguous outputs like hits, impressions, and ad equivalency and instead focus on the outcomes that public relations has helped accomplish
6. I can no longer be the man behind the curtain, ghostwriting messages and press releases while I hide behind my brand or organization. I will take responsibility for my strategies and tactics.
7. Regardless of my age, I will recognize that keeping up with and understanding technology is now a job requirement
8. Likewise, I will stop assuming that social media IS public relations and vice versa. Social media is becoming a much larger aspect of PR and present practitioners with new tools to use, but they are not one in the same.
9. PR cannot exist in a vacuum – I realize that my PR efforts will be more effective if I collaborate and communicate regularly with marketing, advertising, strategy, operations and other groups throughout the organization.
10. And finally, I will recognize that good public relations isn’t about manipulating media coverage – it’s about helping an organization create and maintain stronger relationships with all of its stakeholders.

Redefining “public relations” is a crucial first step, but changing the perception of public relations will require more than than words – it will require a shift in the thinking and the actions of thousands of PR professionals. Let’s start modeling the behaviors we hope to instill in all PR practitioners and start taking PR from messages to actions.

From entire conferences to unconferences to new government appointees to full-scale social networks, there’s no doubt that “Government 2.0″ has become the latest and greatest buzzword.  Agencies and departments from across the government are jumping on board, starting their own blogs, creating YouTube channels, and tweeting their days away.  It’s also been grabbing all the headlines – in the New York Times, the Wall Street Journal, Wired,  and myriad others. But is all this talk about the next generation of government really all that new?  I found these headlines from the ’90s in doing a brief Google search this evening:

“Talking to Clinton, Via Computer”

The Bergen County Record, July 29, 1993

“White House Correspondence is Shifting to Electronic Mail”

The Dallas Morning News, April 18, 1993

“Government Expands its Claim on the Web”

Washington Post, March 18, 1997

“Servicing Citizens with the Internet”

Washington Post, April 21, 1997

“Understanding the IT Revolution”

Washington Technology, May 7, 1997

In reading through these and other articles from the deep archives of the media, I was immediately reminded that the challenges the government is facing in implementing social media are the same challenges they’ve faced before in implementing email, in using the Internet, and I would guess even in integrating the use of the telephone.  While the tools and the technology can and always will change, the fundamental challenges of changing the culture of the government remain eerily similar.

It’s easy to get so caught up in the world of President Obama’s Government 2.0 that we forget the mistakes (and successes) of the past.  It would do all of us #gov20 practitioners some good to look back every once in a while at the experiences of our innovation predecessors and try to avoid the same pitfalls, take advantage of opportunities they may have missed, and set some realistic expectations for ourselves.

I say this not to discourage the people doing Government 2.0 nor scare away those who haven’t yet started down that road, but to make sure that everyone realizes that Government 2.0 isn’t a sprint, but a marathon.  It will take time, just as government adoption of email and the Internet took time.

Keep this mind the next time your boss shoots down a social media proposal of yours and the next time you make a major breakthrough with your organization.  We’ve all still got a long way to go.